JM
Johan M

1 reviews | Active since Jun 2016

14 Nov 2017, 13:49

Fibre no fibre!?

We stay in an estate where Vodacom has the fibre infrastructure. that means there is no open access for other providers to bring fibre to the home.

That means Vodacom has the monopoly!

to make things worse we have been waiting 2 months for fibre. order number: SO171 ********** 20

The funny thing is the previous tenants had fibre. so the infrastructure is here. we only require the rouer!!

Thanks Vodacom your service is pathetic. Its because you use guys like FibreForce!! who are they? they don't even have an online presence.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2017, 14:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Nov 2017, 08:53
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

SS