1 reviews | Active since Jun 2019
Fibre Nightmare
I am now completely fed up with Vodacom Fibre & SADV. I have phoned vodacom fibre a total 5 times regarding my fibre and installation. I have app**** for my fibre through Vodacom in February already and with fibre not being active I understood and waited. The fibre became active 2 months ago and still no word from them. When I received my modem and LTE the LTE kept on dropping and I ended up not using it. Then I got billed the end of May. On the 4th of June I phoned to enquire and I had also informed them of my LTE dropping. Almost two weeks had then gone by that I heard nothing from them. I phoned the call centre again on the 22nd of June trying to find out and the lady informed me that an email was sent and that latest I would have a reply back the following Tuesday the 25th. On the 25th I had to once again make the phone call to the call centre to find out if any new information has come up. I then found out that nobody has rep**** to the email and the call centre agent then took this up to one of her team leaders and I was told that I would be phoned the next day with information. On Wednesday the 26th I once again had to phone them back when I then found out this call centre agent was not in. I then spoke to a new agent and was told that the matter would be escilated at which point I had lost my temper because everytime they say we are sorry and we are taking it further but still nothing happens. I asked that I be phoned back by 3PM that afternoon with the newest information that came forward so I knew where I stand. At 15:14 I once again had to phone the call centre back for information at which stage I had asked to speak to a team leader. This team leader then promised me that the would get in touch with SADV and have them give me a call the next day. The 27th at 13:43 I once again had to phone the call centre as no one came back to me or even phoned. After another battle with the call centre and the people I asked for someone above the team leaders. I spoke to this gentleman that said to me SADV will give me a call by latest tomorrow. Now my problem is that I had been promised 4 times already they will call me and schedule everything. How many times must this promise be made and many times must it be broken. I am so over this daily phoning and yelling and fighting that I want my fibre installed NOW!!!!! The fact that it has resorted to actually considering telling all my family and friend to move from Vodacom to a different service provider and now having to come to Hello Peter and do this just goes to show. I would like Vodacom and SADV know exactly what is going on and this entire process I have been through. I will never recommend them to anyone ever in my life.
Best regards,
Best regards,
Best regards,
Best regards,
