MH
Mariesa H

1 reviews | Active since Jun 2019

27 Jun 2019, 16:04

Fibre Nightmare

I am now completely fed up with Vodacom Fibre & SADV. I have phoned vodacom fibre a total 5 times regarding my fibre and installation. I have app**** for my fibre through Vodacom in February already and with fibre not being active I understood and waited. The fibre became active 2 months ago and still no word from them. When I received my modem and LTE the LTE kept on dropping and I ended up not using it. Then I got billed the end of May. On the 4th of June I phoned to enquire and I had also informed them of my LTE dropping. Almost two weeks had then gone by that I heard nothing from them. I phoned the call centre again on the 22nd of June trying to find out and the lady informed me that an email was sent and that latest I would have a reply back the following Tuesday the 25th. On the 25th I had to once again make the phone call to the call centre to find out if any new information has come up. I then found out that nobody has rep**** to the email and the call centre agent then took this up to one of her team leaders and I was told that I would be phoned the next day with information. On Wednesday the 26th I once again had to phone them back when I then found out this call centre agent was not in. I then spoke to a new agent and was told that the matter would be escilated at which point I had lost my temper because everytime they say we are sorry and we are taking it further but still nothing happens. I asked that I be phoned back by 3PM that afternoon with the newest information that came forward so I knew where I stand. At 15:14 I once again had to phone the call centre back for information at which stage I had asked to speak to a team leader. This team leader then promised me that the would get in touch with SADV and have them give me a call the next day. The 27th at 13:43 I once again had to phone the call centre as no one came back to me or even phoned. After another battle with the call centre and the people I asked for someone above the team leaders. I spoke to this gentleman that said to me SADV will give me a call by latest tomorrow. Now my problem is that I had been promised 4 times already they will call me and schedule everything. How many times must this promise be made and many times must it be broken. I am so over this daily phoning and yelling and fighting that I want my fibre installed NOW!!!!! The fact that it has resorted to actually considering telling all my family and friend to move from Vodacom to a different service provider and now having to come to Hello Peter and do this just goes to show. I would like Vodacom and SADV know exactly what is going on and this entire process I have been through. I will never recommend them to anyone ever in my life.

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2019, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply28 Jun 2019, 16:28
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you however responded via email. Regards  Consumer Website Team 

Best regards,