Fibre New installation BAD and DELAYED/SLOW service

I requested a new installation to take place on the 1st of march. I did this at least 3 weeks prior to the time. They none-the-less did arrive on that day, however they said that there were some technical challenges that was preventing them from getting it working. The technician re-assured me that they would be back later that afternoon, worst case scenario the next day. I was extremely disappointed that no-one rocked up nor did we get any communication regards to this. So i called in on the thursday an the agent informed that she would escalate the SR to management and keep me up-to-date regards to the progress. Again, no communication happened after that. So i called in again, asked to speak to a manager because the service i received from the operator was atrocious. It was VERY upsetting for me when i finally(after being told i cant) spoke to a manager (Banele) which gave me even worse service. So til now i have gone now 3 days without wifi and terrible service. I have been forced to use my own mobile data at home which is costing me arm and a leg. Im paying for a service which im not getting. In my view and from previous experience, the service from the vodacom call center is the worst i have ever experienced.

I requested a new installation to take place on the 1st of march. I did this at least 3 weeks prior to the time. They none-the-less did arrive on that day, however they said that there were some technical challenges that was preventing them from getting it working. The technician re-assured me that they would be back later that afternoon, worst case scenario the next day. I was extremely disappointed that no-one rocked up nor did we get any communication regards to this. So i called in on the thursday an the agent informed that she would escalate the SR to management and keep me up-to-date regards to the progress. Again, no communication happened after that. So i called in again, asked to speak to a manager because the service i received from the operator was atrocious. It was VERY upsetting for me when i finally(after being told i cant) spoke to a manager (Banele) which gave me even worse service. So til now i have gone now 3 days without wifi and terrible service. I have been forced to use my own mobile data at home which is costing me arm and a leg. Im paying for a service which im not getting. In my view and from previous experience, the service from the vodacom call center is the worst i have ever experienced.

I requested a new installation to take place on the 1st of march. I did this at least 3 weeks prior to the time. They none-the-less did arrive on that day, however they said that there were some technical challenges that was preventing them from getting it working. The technician re-assured me that they would be back later that afternoon, worst case scenario the next day. I was extremely disappointed that no-one rocked up nor did we get any communication regards to this. So i called in on the thursday an the agent informed that she would escalate the SR to management and keep me up-to-date regards to the progress. Again, no communication happened after that. So i called in again, asked to speak to a manager because the service i received from the operator was atrocious. It was VERY upsetting for me when i finally(after being told i cant) spoke to a manager (Banele) which gave me even worse service. So til now i have gone now 3 days without wifi and terrible service. I have been forced to use my own mobile data at home which is costing me arm and a leg. Im paying for a service which im not getting. In my view and from previous experience, the service from the vodacom call center is the worst i have ever experienced.