EB
Erin B
1 reviews | Active since May 2019
06 Nov 2019, 14:09
Fibre never working
Vodacom Fibre constantly down in the Alberton Area for the past two months. Upon phoning the fibre department to find out what is wrong and why its down, the response simply is as follows:
Vodacom: "Are you living in the Alberton area?" Me: "Yes, I do" Vodacom: "We do not know what the problem is a technician is working on it." Me: "How long until it will be back on?" Vodacom: "Not sure. Goodbye."
Really??? Is this customer service? How long is the poor technician going to work on the unknown problem and why is it off nearly everyday for atleast 3-4 hours?
I find it very unprofessional as we pay for a very expensive service and do not get the service. Other people go with cheaper options with smaller companies and they never get these issues.
I am very disappointed in Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2019, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Nov 2019, 09:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Nov 2019, 09:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,