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ANTONETTE D
1 reviews | Active since Dec 2015
08 Jul 2020, 12:21
FIBRE NEVER INSTALLED
Worst service ever from the fibre department. I was transferred 8 times and still my query is not resolved. Trying to bill me for a fibre line that was never installed. I received confirmation from Vodacom that the application has been cancelled and still they are trying to bill me.
One person at accounts actually had the nerve to tell me if it is not paid they will suspend my cell phone and list me on ITC. TRY YOUR LUCK AND SEE WHAT HAPPENS
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jul 2020, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2020, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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ANTONETTE D's updateReviewer Update
12 Jul 2020, 11:42STILL NO COMMUNICATIO TO CONFIRM THAT MY QUERY HAS BEEN RESOLVED ??????
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ANTONETTE D's update12 Jul 2020, 11:42
Reviewer Update
STILL NO COMMUNICATIO TO CONFIRM THAT MY QUERY HAS BEEN RESOLVED ??????
Vodacom's replyOfficial
30 Jul 2020, 11:22 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2020, 11:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Best regards,