fibre more off than on

i am not very impressed with the recent network outages in my area. the Fibre has been more off than its on, i am working from home and this is causing extra expenses . i have not once received a email from Vodacom advising on these outages etc . i also called the call centre twice today and have not received a incident number as im now told that they cant give a incident number as its the whole area affect,,,,, what a load of Bull*&*&.

i want vodacom to deduct the amount of downtime hours from my monthly bill as i do not wat to be paying for a service that is more off than on.