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Roelof S

1 reviews | Active since Feb 2011

31 Oct 2022, 19:51

Fibre more down than on

Relocated to new adress. Activated my fibre at new house. Worked for 2 days, now off. Only get the standard response of we take note and we are working on it. Will have to cancel my fibre as we cant go without internet as working from home, but cant afford 2 lines

0
Replies (3)
Vodacom
Vodacom's reply01 Nov 2022, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Nov 2022, 11:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team

Best regards,

RS
Roelof S's update03 Nov 2022, 11:30
Reviewer Update
Service restored thank you very much