LM
Larissa M
1 reviews | Active since Apr 2014
05 Oct 2019, 11:12
FIBRE MIGRATION / HIGHLY FRUSTRATED
MIGRATION: I have sent request for Fibre service to be canceled. I received an email on Tuesday 1st October from Vodacom ***-769756 stating my service is canceled and Fibre line will be released. I'm moving my Fibre service from Vodacom over to Afrihost. I have been calling Afrihost and Vumatel to confirm the cancelation, but still it has not been released by Vodacom. It is Saturday the 5th October. HOW LONG DOES IT TAKE TO RELEASE A FREAKEN LINE........IM HIGHLY FRUSTRATED AND CAN ONLY SAY THAT VODACOM IS DOING THIS DELIBERATELY. I have cellphone contracts with Vodacom and will be moving my service once expired. Their service is getting worst and worst.
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Replies (3)
Vodacom's replyOfficial
05 Oct 2019, 11:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2019, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LM
Larissa M's updateReviewer Update
17 Oct 2019, 16:13Your service is really pathetic. Nobody calls you back and nobody cares. It is now 17 days later and my line has still not been released...... You good at replying on Hello Peter,but never follow through with calling clients back.
LM
Larissa M's update17 Oct 2019, 16:13
Reviewer Update
Your service is really pathetic. Nobody calls you back and nobody cares. It is now 17 days later and my line has still not been released...... You good at replying on Hello Peter,but never follow through with calling clients back.
Vodacom's replyOfficial
24 Oct 2019, 08:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Our records indicate that the order has been approved and request for ONT to be released. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2019, 08:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Our records indicate that the order has been approved and request for ONT to be released. Regards Consumer Website Team
Best regards,