FIBRE / LTE missing in action

I currently have an issue with Vodacom. I am not sure why their service has deteriorated so badly in the last 12 months. If there was a facility to give ZERO stars I would. 1. Following an advert on Facebook, I took up Vodacom's offer of a fibre line. I was told that installation of fibre into the area would commence in January and in the end we agreed i would add an interim LTE package so as to have wifi at home. Everything was finalised on 13th December, and i was told the LTE would be delivered in 7 days. On the 19th I received a call to hear if my problem was sorted, on telling the agent it was not he said he would investigate and revert. He did not. On 23rd I called and was told the technicians are on leave until 6th January, Wendy however said she would escalate and advise, she did not. On 24th I wrote a complaint on the Vodacom facebook advert, (where I see there are over 400 other complaints). I was contacted and assured my issue would be dealt with and if the standby technician did not call me on the 26th, then the agent himself would follow up on 27th and call me back. As at today, I have had no feedbac**** I am paying a fortune for data, as I cancelled my previous service provider, not expecting such poor service from Vodacom!!!

CAN SOMEBODY AT VODACOM PLEASE TAKE RESPONSIBILITY AND SORT THIS OUT