CD
Carmen D
1 reviews | Active since Dec 2011
10 Jun 2021, 09:12
Fibre locked to Vodacom ISP
Vodacom Fibre - I moved into a home whereby the previous tenant used Openserve fibre ISP Vodacom.
The following reference number (SR***) was used for the old tenant to relocate their ISP to their new home.
Vodacom needs to send a request to Openserve to unlock the fibre line from the old tenant so I can activate the fibre.
I have called the call centre and the old tenant has sent requests for this to transpire but it has not. Please could someone help me?
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
10 Jun 2021, 09:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2021, 09:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team