mT
mokgaetsi T
1 reviews | Active since Jun 2015
02 May 2024, 18:06
Fibre link down and Vodacom is making empty promises
Vodacom customer service is terrible. It's been more than 5 days since our Fibre stopped working. My husband reported the problem to Vodacom on numerous occasions and Vodacom even promised to send a service provider to fix the Fibre but we are still waiting. It's so frustrating because we are paying for a service that we are not receiving. We can't even work from home because we don't have access to the internet. We will definitely cancel our contract with Vodacom as they are useless!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 May 2024, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2024, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mT
mokgaetsi T's updateReviewer Update
06 May 2024, 22:43My husband has not received any email from the vodacom team. My husband called vodacom today and was advised that vodacom cancelled the account but they dont know why it was canceled. What the hell is wrong with you vodacom? We paid the account, why did you cancel it and worse without notifying him?! What kind of stupid games are you playing?
mT
mokgaetsi T's update06 May 2024, 22:43
Reviewer Update
My husband has not received any email from the vodacom team. My husband called vodacom today and was advised that vodacom cancelled the account but they dont know why it was canceled. What the hell is wrong with you vodacom? We paid the account, why did you cancel it and worse without notifying him?! What kind of stupid games are you playing?
mT
mokgaetsi T's updateReviewer Update
06 May 2024, 22:46My husband received an sms notifying him that they opened and closed the EC and we don't even know what's this means. The least you can do Vodacom is to refund us the money we already paid.
mT
mokgaetsi T's update06 May 2024, 22:46
Reviewer Update
My husband received an sms notifying him that they opened and closed the EC and we don't even know what's this means. The least you can do Vodacom is to refund us the money we already paid.