Fibre Line STILL Not Relocated

I app**** for the relocation of our fibre connection on the 04/06/2020. I was told it would take UP TO 30 days to complete. Several days AFTER 30 days, I followed up. Only then was it converted from a request to and order. I was the told, it can take UP TO 7 working days to do the relocation. When I followed up today, I was told that that the status isn't even open yet. I am a patient person, but this is ridiculous! My husband and I are bother working from home, paying for a service we cannot access, and then having to buy data on top of that, because none of the time lines have been stuck to? Please hurry up and get my fibre line relocated ASAP.