RK
Russell K
1 reviews | Active since Mar 2010
23 May 2023, 08:33
Fibre line outage
Vodacom fibre line down for two days now. There is still no indication of the issue being worked on. Initially logged the call via the mobile app - when I phoned the Fibre help line, the Service request apparently had none of the detail of my line - had to relay this information over the phone.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 May 2023, 12:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2023, 12:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RK
Russell K's updateReviewer Update
29 May 2023, 10:49Hi There. My Fibre line was brought up for a brief period at the point that I was contacted by a Vodacom representative regarding this post, but has since been down three more times. Over the last week, it has probably been up for about 20% of the time. It is currently down at the moment. Past SR's seem to have been closed, so the problem does not seem to be getting attention at root cause. Please could the issue be escalated.
RK
Russell K's update29 May 2023, 10:49
Reviewer Update
Hi There. My Fibre line was brought up for a brief period at the point that I was contacted by a Vodacom representative regarding this post, but has since been down three more times. Over the last week, it has probably been up for about 20% of the time. It is currently down at the moment. Past SR's seem to have been closed, so the problem does not seem to be getting attention at root cause. Please could the issue be escalated.