Fibre line off for a week

We have a fibre contract with vodacom and we have been offline since wedensday 04 December 2024. I logged a query ticket number sr***. I have been contacting Vodacom everyday now and to day we are still offline. And everyone I call says the same thing itd been escalated but no one comes back. I am totally appalled by the poor and uninterested service received and worst of all we bound by a 24 month contract.