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Tiffany-Jade Heath
1 reviews | Active since Dec 2021
01 Dec 2021, 11:03
Fibre line not released
SR*** My tenant canceled their internet on 12 October and as of today 1 December the line still has not been released, which has made it impossible for a new fibre line to be opened at my residence. I understand that a 1 months notice has to be observed but it's been over a month now. This is just absolute laziness on VODACOM'S behalf to not just communicate with the internet provider to have the line closed. I've included the ticket number in the hopes someone at vodacom reads this and cares enough to have it resolved. All my family who use vodacom have promised to move to another provider if I can't get any help.
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Vodacom's replyOfficial
01 Dec 2021, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tiffany-Jade Heath's updateReviewer Update
10 Dec 2021, 10:18You guys are a joke.
I was never contby anyone and you still have not coordinated with Open serve to have the line released. All you did was send an SMS staying the matter was now closed. How lazy and typical. You just take it easy behind your PC and couldn't even do what you said and call me to try resolve anything. I have the B number of the router ready for you but here I sit waiting on your lazy useless asses.
If 9nky we were not at the mercy of such fat dat corporations and their underpaid lazy staff
I was never contby anyone and you still have not coordinated with Open serve to have the line released. All you did was send an SMS staying the matter was now closed. How lazy and typical. You just take it easy behind your PC and couldn't even do what you said and call me to try resolve anything. I have the B number of the router ready for you but here I sit waiting on your lazy useless asses.
If 9nky we were not at the mercy of such fat dat corporations and their underpaid lazy staff
TH
Tiffany-Jade Heath's update10 Dec 2021, 10:18
Reviewer Update
You guys are a joke.
I was never contby anyone and you still have not coordinated with Open serve to have the line released. All you did was send an SMS staying the matter was now closed. How lazy and typical. You just take it easy behind your PC and couldn't even do what you said and call me to try resolve anything. I have the B number of the router ready for you but here I sit waiting on your lazy useless asses.
If 9nky we were not at the mercy of such fat dat corporations and their underpaid lazy staff
I was never contby anyone and you still have not coordinated with Open serve to have the line released. All you did was send an SMS staying the matter was now closed. How lazy and typical. You just take it easy behind your PC and couldn't even do what you said and call me to try resolve anything. I have the B number of the router ready for you but here I sit waiting on your lazy useless asses.
If 9nky we were not at the mercy of such fat dat corporations and their underpaid lazy staff