Fibre line down over 2 weeks

I logged a HelloPeter call for an Internet outage that commenced on 04 May 2025. I have made four 20-30 minute calls to the Fibre help line, each one advising of "escalations" that yield nothing. I have had calls from the HelloPeter Vodacom team asking me if my connectivity is restored etc. None of it has been of any use, my Fibre internet line is still down as of 21 May 2026, with no indication of when the issue will be resolved. I have had an ONT replaced and it cannot be registered on the network because Vodacom need and order number from Vumatel, who has taken control of the infrastructure in our area. Vodacom does not seem to be able to obtain the necessary order number, so my ONT cannot be registered to restore my connectivity. The quality of this infrastructure handover is astonishingly poor and uncoordinated. I work from home and require stable internet for my job. I have poor cellular signal in my area - this outage has been crippling. No-one seems to be able to move it toward resolution despite all these repeated escalations.