Fibre line down for the 3rd week now while I have to buy data everyday

I have a fibre contract with Vodacom which has been down for the 3rd week now...Past 2 weeks I had no connection at all and I'm expected to pay full price for the fibre while still spending a lot on data since I need connection for work purposes as well. I have logged a call and whenever I follow up I'm being told that the matter has been escalated . No update gets provided, no technician has been sent . The last time they also said Vuma was conducting majntenace in our area but basedon the queries logged here, this is the same thing thag they are telling everyone even those who aren't on Vuma. I cannot be paying for fibre and buying data for more than 2 weeks. Vodacom needs to refund me.

Vodacom: Feedback | SR*** :

Hi there, this is Njabulo from Vodacom fibre support. We have escalated your service request to the fibre infrastructure provider and are doing our best to get a response as soon as possible. We appreciate your patience and will update you once we have heard back from them. Thank you for choosing Vodacom Fibre! NoReply(2-V9I9ZJ0).

That was feedback received last week Tuesday, I phoned on Friday and there was still no update