Fibre line down for more than 15 hours with no updates

Good afternoon

My fibre line has been down since 2 this morning. I have logged a query and called your call centre twice already and had to be on calls for over 12 min at a go.

Your consultants say there is an open server fault and they can't give feedback nor give a turnaround time.

Which makes me believe that there are no technicians working on this fault as you are also not interested in giving your customers progress update.