Fibre line down for about 10 day counting…

I have a Fibre line unlimited service contract with Vodacom, their customer service sucks to say the least. I have been without internet service for the past 10 days now - I logged the service request on the same day the service went down. The technician showed up the following day and assessed the issue and concluded the that the line to my house is faulty, since then I have me ever heard from Vodacom. I have tried to reach out to them on multiple occasions, each time they tell me the query has been escalated. They don’t even have the courtesy of calling the client to keep them updated on the progress of he query , they simple went MIA. What a disssapointment, I trusted Vodacom, I think Vodacom services are overrated honestly. I am planning to have my contract cancelled as soon as possible so that I can move over to MTN. I will never advise anyone to go with Vodacom or Telkom for that matter. For anyone looking for an ISP, I will advise to stay away from Vodacom, if you can go with MTN instead.