RC
Russell C
1 reviews | Active since May 2018
20 Dec 2019, 20:34
Fibre line down
Dear Vodacom, As an up-to-date paid customer of vodacom Fibre. I have no working connection for several days now , if you cannot fix or provide a working service , then I assume I will be refunded for the days without service.
Reference Number: SR*** Customer: RUSSELL C CLAYTON Site: OWNER (ZE1***5) Service Request Status: Open Service Request Opened on: 18/12/2019 14:55:11 Service Request Summary: Vodacom Fibre , Fibre Link – Down
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Vodacom's replyOfficial
21 Dec 2019, 11:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team