Fibre line down ATLEAST once a month without fail

Pathetic service from Vodacom Fibre, every month since taking this fibre my line goes down ATLEAST once a month. I trouble shoot on my own and the line does not come back online. I have to call their customer care and they will again take me through the troubleshooting even though it's apparent that it never resolves the issue. The only thing that helps is logging a ticket to Metro Fibre, only then does my line come back on.

This happens EVERY MONTH mind you, and again today it happened. Again I have to go through their troubleshooting while I'm on the line (Which never works duh). I have asked what causes this issue and every month they cannot tell me why. As a result I've cancelled this useless service.

But you know what tops it off? It's the unprofessionalism I received today. I asked why (After 9+ previous calls all leading to a ticket with Metro Fibre because troubleshooting doesn't work) do I have to go through the troubleshooting while I'm on the line EVEN THOUGH I CAN TELL THE AGENT WHAT I'VE DONE? I was told that is just process, A PROCESS THAT WASTES MY TIME MIND YOU. I asked to speak to a supervisor and they spoke over me and then proceeded to drop the call on me when they couldn't answer my questions.

I find it ridiculous that I have to go through the same "TROUBLESHOOTING" that's been proven 9 times before to not work. Why can't you just log a call to Metro Fibre to fix this nonsense because all previous 9 times it's been just that that's the issue? I don't have time to sit on the line and reboot my ONT and Router multiple times just because it's your process. I've reported the same issue 9 times, and each of those times I've not received feedback on WHAT IS CAUSING MY LINE TO REMAIN BLOCKED EVEN AFTER OUTAGES IN THE AREA ARE RESOLVED - So why should I give Vodacom the courtesy to sit on the line and troubleshoot with them a repetitive reoccurring issue they cannot give me a root cause for?

Pathetic, I'm glad I'm cancelling this useless service. I will NEVER recommend Vodacom or Metro Fibre products to anyone EVER. USELSS ISP and infrastructure