Fibre Line Down and Still not restored
If I could give a minus star rating I would!
I did my relocation on my Fibre 2 September 2022 because I know Vodacom takes 30 days (as they say "worst case scenario"). To date I am still not activated at my new property. I have phoned 2 to 3 times a day since 25 September and each call lasts 20 to 30 minutes and all everyone does is escalate the problem.
Monique Jacob's was supposed to finalize my relocation as she is the technician allocated to my line and yet she is sitting on her hands! I have gone as far as making contact with Vumatel myself as it is their ont box that is in my house. Last week Friday morning they told me the line is open and we can be connected to it. Friday afternoon I received a message from Vumatel that they have sent through an approval request to Vodacom. Yet I am still without my Fibre!
This isn't for luxury purposes, my work is falling behind and my company is losing clients because of Vodacom's negligence.
I tried canceling and was told I cannot. This is truly unacceptable and fighting with Vodacom just simply is not helping me! My line either needs to be activated asap or I need to cancel with immediate effect so I can get a company that actually wants to help me
I phoned you're Fibre call center 3 times yesterday.
1st call - Lady told me she understands and it is unacceptable. Told me she is getting someone to assist her and she would call me back in an hour - that was at 14h29 after a 22 minute phone call. She never called me back. She went and created a new sales order stating Vumatel needed to install the ONT box and I needed a router which I do not and I already have an ONT!!!
2nd call - Lady decided to raise her voice at me and told me if I don't calm down she isn't helping me. I was calm until that point and put the phone down. This was at 17h49.
3rd call - Man canceled the previous new sales order and told me he will get back to me by today midday. If this does not happen I am taking it as Vodacom does not want me as a client and canceling. This was at 17h52
I phoned you're Fibre call center 3 times yesterday.
1st call - Lady told me she understands and it is unacceptable. Told me she is getting someone to assist her and she would call me back in an hour - that was at 14h29 after a 22 minute phone call. She never called me back. She went and created a new sales order stating Vumatel needed to install the ONT box and I needed a router which I do not and I already have an ONT!!!
2nd call - Lady decided to raise her voice at me and told me if I don't calm down she isn't helping me. I was calm until that point and put the phone down. This was at 17h49.
3rd call - Man canceled the previous new sales order and told me he will get back to me by today midday. If this does not happen I am taking it as Vodacom does not want me as a client and canceling. This was at 17h52