Fibre line down

Item: Vodacom
Rating: 1
Author: Kgothatso C

Vodacom decided to do service during black Friday. And can't access any site. Poor decision making.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Nov 2017, 06:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Nov 2017, 06:25

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

24 Nov 2017, 13:24

Dear Kgothatso Chabalala

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
K H
Vodacom Escalation Support Team

Best regards,

Vodacom's reply24 Nov 2017, 13:24

Official

Dear Kgothatso Chabalala

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
K H
Vodacom Escalation Support Team

Best regards,