Fibre line ******** disconnection and delisted

Hi

My name is Sandile Ndlangamandla, I have account with Vodacom Fibre (I***3)

We had disputes concerning my payments for October and November with the billing system which were incorrect calculated and eventually services were terminated and deleted

I’ve locked a request for clarity on my my service why was discontinued without being authenticated, why was my account deleted while I’m still up to date with my payments and also my service was deleted whereas I’m in month to month basis, don’t have a contract with them as they just provide a service only…

My lock call ***-477197

I need my Fibre line to be reconnected, I don’t need to open new line as it was disconnected ********ly as I don’t owe them…

Pls assist to speed up the process

Thank you Sandile Ndlangamandla