Fibre Line Disappointed

I have phoned numerous times to get my Vodacom Fibre Line sorted. We are without internet for a week now. It is ridiculous. But yet every month they want their payment. They logged a ticket in regards to my internet which is off and yet nobody phoned or even send a technician. Vodacom I am sorry but your service is poor ( I want to use another word but I can't). Customer Service and your service does not even get a rating. I will not recommend you to anyone ever again. Ticket Number SR*** is open now for a week still showing pending.