CW
Craig W

1 reviews | Active since Apr 2013

27 Jun 2021, 18:04

Fibre Line Cut again after account WAS Settled Friday Morning

Good evening Vodacom.

I had a payment arrangement with Subscriber collections to settle my arrears and this months bill by the 30th June 2021. The arrears amount was a total of R1380.92

This amount was paid on Friday 25th June 2021 at 07.23 am from my banking app.

This evening at 17.30 pm the internet line has again been cut.

In my previous engagement with Cammy Rensburg in Legal and Nelisiwe it was advised that the line would remain active and that the payment arrangement was legal and binding.

My line was switched on again on the 19th June 2021 the first time it was cut. With payment having been made for R1400 on Friday, should the service not be active?

This is now becoming a joke. And then it will take another 7 days for Vodacom to switch the line back on again as it did 2 weeks ago.

The proof of payment was mailed to subscriber collections, ftthonlineleads and ***.

If the service is not reactivated by tomorrow morning at 9. Im cancelling the service because you guys are pathetically bad.

0
Replies (1)
Vodacom
Vodacom's reply28 Jun 2021, 07:53
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team