Fibre line broken by technicain and Vodacom does not care

After being a loyal Vodacom customer for over 15 years i am truly disgusted. I have always referred friends to Vodacom but regret that, especially the last time, and will never do it again. I referred my neighbors to Vodacom Fibre because after having it for 2 years i was happy. To my own regret, because now they have fibre and mine is off. On 24 January 2022 technicians came out to install my neighbors fibre line. We both connect in the box on our joining pavement. When the technician opened the box and started with the new connection, my fibre went off. I walked outside to ask the man working there if it was normal that my internet go off while he is working there. He very rudely told me that nothing he is doing there, has anything to do with me. I then said to him, that it just doesn't make sense that when he started working there that my internet and even the line light on my modem went off. He did something and then told me to go look if it is right now. I walked inside and checked but it was still off. I then went back outside and told him so. He told me that he did nothing and it must then be Vodacom that is off. Unfortunately i had to leave. Upon my return i found that they had left but that my fibre was still off.

I spoke to my neighbor and they said that their fibre was on and working. Do I made my first call to the Call Centre. Got a reference number and was told they would tend to it. The next day i phoned again and was told that they are sorry for my inconvenience and that someone would contact me. On 27 January 2022 i was told that they tried to get hold of me the whole day but my number does not exist. The number that they tried to phone me on is a landline that has not been active for 4 years. So i gave them my mobile number and was promised a call from Thumelo within 10 minutes. He only phoned me an hour and a half later promising to call me the next morning to fix my line. Up to now 31 Junaury 2022 still no call. When i phone the call centre i am simply told that they are waiting for feedback because i will be contacted to have my line fixed. So today marks 7 days that i have been without internet. I work from home, so that is 7 days with no income. And all Vodacom can tell you is: We are sorry for your inconvenience. You will be called.

This is appalling. I am disgusted. I have to suffer because the technicians your company employs messes up and then its my problem. For 7 days I have had no income, yet on the 28th you take your money. If this problem does not get sorted out today i will start cancelling the 6 contracts that i have with Vodacom one by one as the expire, only because if this is the service I get with and existing line, i just know what **** i will get trying to cancel something.