Fibre Line Broken 3rd time since Feb

My Fibre has been down since Thursday for the 3rd time since mid February. Last time (exactly 2 weeks ago today) it took over a week for a technician to come out. Once again since Thursday no effort has been made to rectify this and no turn around time has been given, no technician appointment, I'm just expected to sit and wait. Someone tried to call me around 4.30 on Saturday (I missed it, I wasn't with my phone as I was told no one would contact me on the weekend) I tried calling back to no answer and was told over whatsapp that they close at 5. Since Thursday, 3rd time in under 6 weeks. Absolutely ridiculous and no care or urgency is taken to rectify the situation. Empty promises of calls back and wasting time and money with having to call in constantly for no update, and topping up with data. I've already done a hello Peter post the last time, they don't care if they have bad reviews. Must continue to allow time and be patient when it's been since Thursday with no ETA.