Fibre line @ Vodacom

I did and upgrade on my fibre line and they duplicate it, but they also put it on the rong address. If I phone they there nothing wrong on there side but later they they did rong but still have problems with this. If you ask for a manager they don’t want you to speak to them or they say the tell them to me back and they don’t phone you back. Even if you sent email they don’t respond back.