Fibre Line Activation

I app**** for my fibre line at home with this reference number #SO***. I must say the experience from the onset was not pleasant. Since the beginning of this week I have made more than 50 calls to their ***. At some point i was placed on hold for 18 minutes. I have logged more than 4 escalations and you cannot talk to their supervisor or manager, you are told they are only available on email and only the agents can mail them. I have aided my own installation with the colleagues at Vumatel and their managers (Vumatel) were great. My link was installed last week Friday and patched onto the network a day after. I then started making calls to Vodacom telling them that the line has been installed and their router ( Vodacom router) plugged in. I have read lots of reviews on here about Vodacom fibre and i have also been warned and i followed by gut feel and went with Vodacom. I am so disappointed with the service that i cant even finish writing this review, my heart is pouncing. The straw was when i called this afternoon and one of the agents kept on laughing whilst they kept me on the line. Without really apologizing he dismissed me just like that. This agent once again promised to escalate to activations as there is no ETA logged on the system for the resolution. I am writing this review to make people aware that you go and get fibre from Vodacom at your own peril.