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Leandra L

1 reviews | Active since Nov 2020

10 Nov 2020, 10:10

FIBRE LINE ACTIVATION

We appliy for Fibre from Vodacom and installation of the line and rooter was done on 1 October 2020 but up to now we are not life notwithstanding the fact the the fibre is life in our area. I have phoned on numerous occasions and spoke to 10 different persons (ref no SR***) and requested for a manager to phone me back, but to no avail! This morning a spoke to Max of the call Centre and after nearly 30 minutes on the phone he promised that his manager (***lin) will call me back by 9;15 - needless to say nobody has phoned me up to now (10:04). After that I spoke to a Maruzhka and was told that ***lin is not a manager but only a call centre agent. Everybody that I spoke to (Zubade, Amanda, Chantell, Vuyo (twice), Aldenon, Max and Maruzhka) told me that they can see nothing has been done since the first time that I phoned. Now we want to cancelled the contract but don't want to pay any penalties as Vodacom has not do their part! But I was told that there will be penalties payable!!! Everybody is promising and promising, but nothing are done! You can get through to a manager because everybody is working from home and can't put a call through to them. Its very frustrating and I do not know what to do anymore. If somebody can just give me assurance that if we cancelled the service no penalties will be payable, then we will go to MWEB.

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Replies (6)
Vodacom
Vodacom's reply10 Nov 2020, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Nov 2020, 12:38
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our Fibre support team for further assistance. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

LL
Leandra L's update10 Nov 2020, 14:27
Reviewer Update
How much more time do you need? I was advice by each and every person with whom I spoke from the first time I phoned Vodacom that nothing has been done. Not even the managers are bother to phone back when asked!
Vodacom
Vodacom's reply12 Nov 2020, 07:33
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our Fibre support team for further assistance. Based on the feedback provided, our team assisted with the activation of your Fibre service. Should you require further assistance, kindly contact our Fibre support team on ***(free call from Vodacom sim) or email ***.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,

LL
Leandra L's update12 Nov 2020, 08:13
Reviewer Update
Thats the same reply you gave on 10 November 2020!!!!!! Nothing new and no positive feedback!!!! I can just add I follow it up again yester and the phone was put done in my ear by a Rizaad from the Vodocom fibre support team because I asked to be put through to the Call Centre Manager as per your Terms and Conditions - and according to him the Call Centre Manager is Fizal who was supposed to phone since Monday already!!!!
LL
Leandra L's update16 Nov 2020, 08:27
Reviewer Update
URGENT URGENT URGENT URGENT!!!!!

Me again!!!! Still nothing positive yet!!!! On 12 November 2020 Rolene from Vodacom phoned me and promised to phone me back by the latest 5 o'clock 12 November - needless to say - no call back!!! On 13 November I phoned again and spoke to "Phathifula" from Vodacom who said that the original ticket of 29 October 2020 was given to "Chanelle" and Phathifula could see that Chanelle did nothing to date and she also promised to phone me back by 5 o'clock - again no call back and nothing yet from the Call Centre Manager!! Is Vodacom still operating because it seems to be a ghost firm! Can anybody please give me advice as to what to do/who to contact as it is now more that a month since we got the fibre line. Can someone please advice whether it is possible to cancel the line without paying any penalties as at this stage we didn't got any service from Vodacom.