Fibre line

Iam so sick and tired of Vodacom’s **** service. Can you believe it take over a month to move a router. And apparently they are the number 1 service provider.

I contacted Vodacom on the 21st August 2021 to move my router to my new residence. Which I was moving in on the 25 September 2021.

I have called them multiple times to ensure that the fibre is installed when I settled in as I work from home. On Thursday the 30 September 2021 the metro fibre team installed the fibre box and said Vodacom will deliver a router. I contacted Vodacom to find out the status of the delivery and the first consultant said the box that was installed by Metro Fibre is the router you will connect to, which is not the case. I told him that’s not possible, he then said I will not be getting a new router I should connect my old router, and so I did and nothing worked.

He then decided to put me on hold for like 10 minutes and said actually you were to receive a new router. Vodacom has already delivered it on the 8 September and a guy by the name of Solly has signed for the delivery. I received no phone call and it was given to the wrong person.

I have called many more times wanting to speak to the manager and every-time I was transferred to speak to the team leaders, which are an absolute waste of time, Bongani the team leader I spoke to first promise to have this resolved and promised to call me back the same day before 5pm to give me and update. I received no call and when I called back the next morning and when I asked to speak to Bongani he refused to speak to me telling the consultant to say he will call me back. Till today I have not received a call.

I have called time and time again. I spoke to another agent and he has informed me that no router was ever delivered and that it will be delivered in the next 5-7 working days.

Did Vodacom forget about people working from home???? I have to constantly by my self data so that I can work and I’m still expected to pay for my fibre line even though I’m not using it? Really Vodacom?

This is the worst service provider, their promises are false, their consultants don’t know where they are coming or going. The team leaders are just as useless and the managers do not exist apparently.

I am tired of waiting so long it’s way over a month. If this is not resolved by tomorrow I am cancelling all my contracts with you