1 reviews | Active since May 2010
Fibre lies, fibre contract breaking, Vodacom lazy lazy and unreliable
Vodacom Business your service is abnormally pathetic! I have been struggling to get 1gb download speed which I am paying for but my fibre speed is halve of that. We are almost on 3 months and still no help. Ticket after ticket, gets closed. The last one still open resulted in a technician coming through and getting the same results as myself on the download speed.
Your retentions when I wanted to cancel told me I had only a quote and needed to sign a contract for the problem to be solved.
I am fed up and tired. I am paying for something I am not getting and Vodacom you are breaking the contact with me.
I have reported you to the consumer protection board and will initiate legal action.
You guys are good with mobile, but your fibre, I am sorry, I'd rather return where I was as clearly you can't keep up your end of the contract and to be told by one of your consultants, about the speed and paying more as what I get, "it's a pity" drew the final line for me.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
The same story and nothing has changed.
The tickets just get closed and I am still on the same speed, but you are charging me for 1000mb speed.
Your technician was here 4 weeks ago with Metrofibre, where the it was shown that your router is WIFI 5 compatible and not WIFI 6 which is 1000mb speed. Since that day, there has been tickets and nothing resolved. The speed is still the same and I am still paying for something I do not get. Vodacom is basically *****ing from me.
When I wanted to cancel the contract last week I was told I must pay R33 000 in to cancel and once I told retentions that you guys are not fulfilling your end of the contract and would to protect myself go to the consumer protection agency, I must still pay the amount to cancel, it is a Vodacom policy. So you force people into contracts but can't deliver and when you want to cancel, you threaten your clients that they still must pay even though you a breaking your own conditions in the contract.
I hereby ask that the contract be cancelled as you clearly can't solve this in 4 months and that I not pay any contract damages as you can't give me the service I am paying for and breaking contract. Also you stall in telling me it would be resolved, but 4 months and nothing had changed, so please hereby is the notice for me to find a provider which can give me the 1gb or 1000mb speed I am paid for.
Regards
The same story and nothing has changed.
The tickets just get closed and I am still on the same speed, but you are charging me for 1000mb speed.
Your technician was here 4 weeks ago with Metrofibre, where the it was shown that your router is WIFI 5 compatible and not WIFI 6 which is 1000mb speed. Since that day, there has been tickets and nothing resolved. The speed is still the same and I am still paying for something I do not get. Vodacom is basically *****ing from me.
When I wanted to cancel the contract last week I was told I must pay R33 000 in to cancel and once I told retentions that you guys are not fulfilling your end of the contract and would to protect myself go to the consumer protection agency, I must still pay the amount to cancel, it is a Vodacom policy. So you force people into contracts but can't deliver and when you want to cancel, you threaten your clients that they still must pay even though you a breaking your own conditions in the contract.
I hereby ask that the contract be cancelled as you clearly can't solve this in 4 months and that I not pay any contract damages as you can't give me the service I am paying for and breaking contract. Also you stall in telling me it would be resolved, but 4 months and nothing had changed, so please hereby is the notice for me to find a provider which can give me the 1gb or 1000mb speed I am paid for.
Regards