Fibre issues and lies and negligence

Vodacom Fibre I wouldn't even give them a 1 rating our Fibre has been off for more than a week now we have been on the phone with them for hrs and hrs speaking to this manager and that manager then it's excuse after excuse script after script. They say it's all fine but it isn't and no one takes it seriously or accountability and responsibility even though I have them recorded saying it's their negligence. Annoya is an understatement they are pathetic