fibre issues and customer service sucks

I signed up with Vodacom fibre on the 11th of August and I was not told by the sales person that the fibre is not yet live and I continued to cancel my existing LTE I had with another company .

when I called Vodacom a few time regarding the status of my application only then was I advised that the fibre is not yet live in my area.

I then called on the 18th September to find out if I could get the 1 month free LTE which was advertised on the website as I already cancelled my LTE thinking my fibre would be active I then signed a document and forwarded back to the consultant and to this day I have not received any feedback .

My fibre was then installed last week on the 27th and I am still waiting for Vodacom to contact me to come and install the router and activate my fibre

how much longer do I have to wait seeing that im still WAITING for my free 1 months LTE