Fibre Issue

My fibre was down since Friday the 16 May 2025,logged a query and got a ticket number and was told a technician is despatched to resolve the issue, ever since there is no communication, Called customer care today the 19 May 2025 without the issue being resolved ony getting different stories .The last lady I spoke to by the name of Sandie Mbeki was very rude ,even told me she will drop the line,.Till now I don't have any network connectivity, the fibre is still down and no communication from Vodacom......the Service is beyond the Word Bad!