JP
Jade P
1 reviews | Active since Jul 2022
28 Mar 2025, 16:55
Fibre issue
My boyfriend and I got fibre through Vodacom. We recently moved and have been struggling to get our WiFi to work. We have been calling since FEBRUARY to get it sorted, have logged tickets and have even gotten VUMA Tel to come and have a look. VUMA has confirmed that it is all good however vodacom needs to configure the WiFi. We have been calling for the last 3 weeks to get it configured and someone is yet to help us… Surely it does not take that long to configure a WiFi?!?!?
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Vodacom's replyOfficial
29 Mar 2025, 18:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2025, 18:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team