LH
Louisa H
1 reviews | Active since Mar 2015
20 May 2023, 16:51
Fibre is unstable
My fibre went down on Tuesday and finally restored Thursday. It's down again today. This is not on. I need a stable line as I work from home. Your backup ****le doesn't work. Everytime I call I get different advise from your call center.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 May 2023, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 May 2023, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 May 2023, 07:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is back up.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply23 May 2023, 07:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the fibre line is back up.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,