HW
Henry W
1 reviews | Active since Oct 2013
23 Feb 2021, 21:08
Fibre internet down, customer care lines not working, cannot do my work from home
Good day
On my Nokia router the Auth, link and internet lights went out and I have no internet. I spoke to a consultant who restored the services. However after I unplugged and restarted the router it was still not working. The line to the consultant then died and when I phoned back it happened again with the next consultant.
So my internet is still not working. As I am working from home it is urgently require to have this resolved.
Id no: *** Acc no: I*** Email: ***
Kind regards Henry Weber
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Feb 2021, 07:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HW
Henry W's updateReviewer Update
26 Feb 2021, 10:59.my fibre internet has been down for 4 days now . I get no feedback from Vodacom and I cannot do any work. This is horrible service from Vodacom. Vodacom: Service Request SR*** status has been changed to 'Open' status. NoReply(2-HREFTVV).
HW
Henry W's update26 Feb 2021, 10:59
Reviewer Update
.my fibre internet has been down for 4 days now . I get no feedback from Vodacom and I cannot do any work. This is horrible service from Vodacom. Vodacom: Service Request SR*** status has been changed to 'Open' status. NoReply(2-HREFTVV).
HW
Henry W's updateReviewer Update
27 Feb 2021, 12:17Still after almost a week no internet. I would with all my heart never ever recommend Vodacom to anybody, not even my worst enemy!
HW
Henry W's update27 Feb 2021, 12:17
Reviewer Update
Still after almost a week no internet. I would with all my heart never ever recommend Vodacom to anybody, not even my worst enemy!