Fibre Internet and Customer service Complaint

If there was a no stst rating I would leave it. Your service is appauling. I called in your contact centre on the 15th of September 2021. I spoke to Siphosethu Malawana and she advised me that she cannot assist me as her shift was over but she was going to do a follow up for me as I had no internet after my installation. She said I should have services the following day. I asked her to put me through to someone who could assist. She transferred the call through to Xolisile who then put me on hold for 25 minutes because I had requested to speak to a supervisor. I ran out of airtime and my call dropped. There was no call back from her. I called again on the 16th and it was almost 5 o'clock and I can't remember the gentleman's name that I spoke to who said I should switch off my router for 20 minutes and once that was done I was going to get internet. To my surprise after I followed his instructions, there was no internet. I called again on the 17th this was yesterday and I spoke to Noma and she logged a call for me with the technical team. She advised me of the turn around time of 24-48 hours and she advised that she was going to expedite this request for me. I spoke to Stacey today who told me that she can see that someone is working on my ticket. What can one do to get service in your organization??????