CK
Charles K
1 reviews | Active since Mar 2009
02 Oct 2025, 14:59
FIBRE INSTALLED AND NOW WHAT
FIBRE INSTALLED BUT I CANNOT LINK IT WITH MY VODAPAY - PLEASE HELP
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Replies (3)0
Replies (3)CK
Charles K's updateReviewer Update
02 Oct 2025, 15:05Good day,
You installed fibre to my home, I try to linked it with my Vodapay but it says that you cannot get my ID associate with a fibre account. I dont want to fight or get cross, you call centre could not assist me for 5 attempts, I recorded all of it. Please get a professional to assist and I am of the opinion that I must get credit for alerting you and you cannot assisted me. I don't mind to pay anything, however on this stage I wish to consider alternative due to your *********** support after 5 times, this is the 6th time. Why must I be punished for your short falls??
You installed fibre to my home, I try to linked it with my Vodapay but it says that you cannot get my ID associate with a fibre account. I dont want to fight or get cross, you call centre could not assist me for 5 attempts, I recorded all of it. Please get a professional to assist and I am of the opinion that I must get credit for alerting you and you cannot assisted me. I don't mind to pay anything, however on this stage I wish to consider alternative due to your *********** support after 5 times, this is the 6th time. Why must I be punished for your short falls??
CK
Charles K's update02 Oct 2025, 15:05
Reviewer Update
Good day,
You installed fibre to my home, I try to linked it with my Vodapay but it says that you cannot get my ID associate with a fibre account. I dont want to fight or get cross, you call centre could not assist me for 5 attempts, I recorded all of it. Please get a professional to assist and I am of the opinion that I must get credit for alerting you and you cannot assisted me. I don't mind to pay anything, however on this stage I wish to consider alternative due to your *********** support after 5 times, this is the 6th time. Why must I be punished for your short falls??
You installed fibre to my home, I try to linked it with my Vodapay but it says that you cannot get my ID associate with a fibre account. I dont want to fight or get cross, you call centre could not assist me for 5 attempts, I recorded all of it. Please get a professional to assist and I am of the opinion that I must get credit for alerting you and you cannot assisted me. I don't mind to pay anything, however on this stage I wish to consider alternative due to your *********** support after 5 times, this is the 6th time. Why must I be punished for your short falls??
Vodacom's replyOfficial
03 Oct 2025, 07:59Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2025, 07:59
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
CK
Charles K's updateReviewer Update
04 Oct 2025, 10:58Good day
I did respond to you back with all snapshots as requested
I did respond to you back with all snapshots as requested
CK
Charles K's update04 Oct 2025, 10:58
Reviewer Update
Good day
I did respond to you back with all snapshots as requested
I did respond to you back with all snapshots as requested