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Nathaniel C

1 reviews | Active since May 2018

06 Feb 2020, 11:31

Fibre Installations

Vodacom was at my house on the 31st of January. They pulled the fibre in and Plugged it into a new Router. They then said they need to log a call with another company to get the fibre cable activated. I have been waiting since then with no feedback from Vodacom When I called Vodacom many times, it’s always a different story. They say its with a different company, other agents say its with them. Really???

If my fibre is not up by tomorrow the 7th then I am going to cancel my order. Maybe I'll keep the router.... I will take my business somewhere else who are faster at installations and offer better prices. Your prices are like R200 more than Afrihost. Yet Afrihost gives better service(work colleges are with afrihost). Frogfoot R657 for 20Mbps download and Vodacom R849 20Mbps.

I also have work colleagues that are currently struggling with Vodacom. Please wake up otherwise you will be loosing more business.

Vodacom ***-114003

0
Replies (2)
Vodacom
Vodacom's reply06 Feb 2020, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NC
Nathaniel C's update07 Feb 2020, 19:50
Reviewer Update
Still waiting for someone to sort out my fibre. Davenisha Sivasthan from vodacom closed my ticket.....moment of silence for such an idiot.......and moment is gone. Why would you close a fault when nothing was done to get my fibre working??? I called vodacom call centre and they say they cannot give me Davenisha's number. So basically i must wait for some *********** person to get off her backside and realise she has work to do. My fibre installation is dependent one person who gives a ****. Why is she even still working for vodacom. Get someone who cares and deserves the job. Vodacom is represented by such careless people with no intention of proper customer service. If this is not sorted tomorrow then say bye bye to the nokia router and my business. And don't dare to debit my account. I feel sorry for the person that comes here after tomorrow. I will send you back crying. Deadline is tomorrow the 8th. Also while you at it give me a better deal. I think you owe me that....