WG
Wilmari G
1 reviews | Active since Jun 2020
30 Jun 2020, 09:16
Fibre installation / relocation NOTHING BEING DONE
We ordered fibre in November 2019, it was installed at our property. We then relocated to a different property in Richards Bay within the same area as the previous house and since then we have been struggling since February to get our fibre relocated. We have submitted 4 orders and each time Vodacom closes them without finishing the job. No installation has happened yet. Out of frustration I ordered a new fibre line because with the Covid-19 situation I need to have internet access to work from home. Currently we are just receiving no feedback no matter how many times I contact them.
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Replies (2)
Vodacom's replyOfficial
30 Jun 2020, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2020, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jul 2020, 10:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your fibre relocation has been scheduled for tomorrow,
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2020, 10:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your fibre relocation has been scheduled for tomorrow,
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,