Fibre installation problems for four months now

We are in a new complex which needs a fibre connection and distribution box. All our neighbours have Vodacom fibre, there is a line running right by the complex, and many people in the complex want (to pay for) fibre. We have collectively contacted Vodacom probably about 6 times since October 2021 (of which I'm aware, at least). Every time when they send a technician to do an "installation", the technician says that we don't have a distribution box, which they are supposed to install. We ask for a box, they say they'll report it so one can be installed, and they say to give them two weeks. We never hear from them again.

When we contact Vodacom after two weeks to inquire, the call centre operator DOES NOT LISTEN and simply sends another technician who has the same story again: we don't have a connection box and they'll report it and we have to wait two weeks.

This is possibly the WORST service I have received from any company. Of course they don't give a **** about customers when they're the only provider in the area.

Then they have the audacity to call me yesterday to ask if I want to upgrade my phone contract. I'm truly considering cancelling all contracts with Vodacom because of this.