RS
Roelof S
1 reviews | Active since Feb 2011
13 Dec 2021, 14:47
FIBRE Installation No service
Been waiting now for 3 weeks to get Fibre Installed. I also opted for interm LTE - which was delivered last week, but the SIM is not active. I have to call them everyday just to hear that the installation team will call me to make an appointment. I am waiting and waiting and waiting - but no one ever calls. The delivered NOKIA router is just lying in my house waiting for someone to come and install it.
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Vodacom's replyOfficial
13 Dec 2021, 16:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2021, 16:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Roelof S's updateReviewer Update
15 Dec 2021, 04:07Ok so after complaining on Hellopeter they sent a team to install the fibre. Now the fibre is installed but the activation is still not done. They said 30 minutes after installation it should be active. I cant even find the account on the app so its not active yet and once again still waiting
RS
Roelof S's update15 Dec 2021, 04:07
Reviewer Update
Ok so after complaining on Hellopeter they sent a team to install the fibre. Now the fibre is installed but the activation is still not done. They said 30 minutes after installation it should be active. I cant even find the account on the app so its not active yet and once again still waiting