CV
Che-Landé Venter
1 reviews | Active since Jul 2018
27 Aug 2020, 15:47
FIBRE INSTALLATION NIGHTMARE!!!
We have a Vodacom fibre package and notified them on the 15th of July that we are relocating and would still like to continue using their service. We were told that there was a one month waiting period and that they would come to install before or on the 15th of August.
It's the 27th - we still don't have wifi. We are still paying and we still haven't had ANY feedback. We've literally been emailing everyday!!!
Such disgusting service! And this is not the first time. I honestly wouldn't recommend them to anyone. If my contract runs out I will definitely not renew!
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Vodacom's replyOfficial
28 Aug 2020, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Aug 2020, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team