JF
Jaco F
1 reviews | Active since Nov 2024
05 Nov 2024, 10:45
Fibre installation Hartbee****rt
It's been a month since I ordered my Fibre, the vodacom technician arrived at my premises and informed me there was a problem with the installation and that he would need to find out from vodacom how to resolve the issue.. since then I have heard nothing from the tech or his supervisor and they ignore my messages..
Vodacom fibre says they can't help me as they are not my isp and obviously the isp I did go with can't help either and vodacom are also not giving them answers..
I'm based in Hartbee****rt.
This is ridiculous.. how does a company function like this
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Nov 2024, 11:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2024, 11:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2024, 09:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/11/11 at 09:23:41 the query is now in hand with the Fibre Escalations Team (Mokgoatsane, Neo). The Tech will return to the site today as they could not locate the manhole last week.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2024, 09:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/11/11 at 09:23:41 the query is now in hand with the Fibre Escalations Team (Mokgoatsane, Neo). The Tech will return to the site today as they could not locate the manhole last week.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,