Fibre Installation FAIL

I requested a Fibre line with Vodacom who is more expensive than other service providers however I chose to go with them due to them being a reputable company. Their service provider installed the Fibre and I received a message on Saturday that the link is active, I still dont have internet after calling THEIR service provider as well as Vodacom. Called on Sunday: Vodacom Agent refused to assist me till I called THEIR provider Vumatel to get a reference number Called Vumatel on Monday: They advised that they do not give any reference number to Vodacom clients as their is a system whereby Vodacom can check progress Called Vodacom on Monday: Agent said he is logging a call and would send me a reference (No ref. no. received till Wednesday) Called Wednesday: Vodacom Agent advised that there was NO call logged

I have requested that my line be cancelled before I even used it, this is so disappointing as I am a Vodacom customer and have been for many years. I am now wasting money on expensive data having to hotspot my laptop to work and airtime calling around.