HP
Herman P

1 reviews | Active since Apr 2020

23 Jan 2025, 22:15

Fibre installation escalation

Phumelele Ngiba from Vodacom fibre escalation department - Thank you for your outstanding support in resolving my fibre installation case which the infrastructure company didn’t expedite on their side. Your expertise and persistence were key in addressing the installation challenge, you demonstrated exceptional attention to detail and a deep understanding of the issues, and I truly appreciate your efforts in bringing it to a successful resolution. Long may it continue! It’s people like you who bring back the emphasis on the word “escalation”, many thanks once again!

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2025, 08:25
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards,  Consumer Website Team 

Best regards,