FIBRE INSTALLATION DONE HORRIBLE

On 8 September 2019, our fibre in Meyerton was installed. The person who installed it did such a terrible job! He installed the fibre ON TOP OF A CEMENT WALK WAY, with only a flimsy plastic covering it. So we phoned the same day and asked him to please come and re-install it under the cement walk way, because the dogs and gardening service will damage it. He told us that he did not have the right equipment and would come during the next week. The next we he did not come and what happened, the fibre got damaged... On 12 September 2019 we phoned Vodacom customer care, numerous times to explain what happened. They kept on telling me that someone will call me, NO ONE EVER DID!!!!!! On 20 September 2019, a lady called Lerato (the contractor) phoned me, after I have phoned her also numerous times. She advised that someone will come out and have a look. On 21 September 2019 Mr Frank came out to have a look, he provided me with such great service. He advised that it is terrible service that we received and the work was done unprofessionally. He took photos to give it to management. I have phoned Vodacom again, numerous times and STILL NOTHING HAS HAPPENED. Mr Frank informed me to speak to Neo, who I can't get a hold of.

PLEASE VODACOM WHAT IS HAPPENING??????? COME AND FIX MY FIBRE!!!!!!!!!!